A Problem Shared Is A Problem Solved

iamkatbirett
    

Termite InvasionI really like Mark, our termite guy. Now before I get a concerned call from the HR department of Rentokil, please let me clarify.

When we moved back to Sydney after ten years in London, we put every pound and every dollar we ever earned into our new home (as well as all the debt we could muster). Every bit of our home represents years of hard work and the only asset we are likely to pass on to our four children (aside from my original Millennium Falcon space ship  – Star Wars fans will understand its value).

So when we were told the results of our termite inspection, you might as well have told me our home was on fire. I could see its strength and value diminishing before my eyes and it scared me.

And then Mark showed up within half an hour of my emergency call to Rentokil. I had read Rentokil’s website – I knew the corporate spiel and I was braced for a slick and clinical exposition of termite treatments. I was expecting a sell-job.

Instead, I got the termite control equivalent of a hug, a warm cup of Milo and a Kingston biscuit. I got exactly what I needed – the calming reassurance of a local expert; and the potential for a long term partnership in termite control and future termite prevention. After Mark’s explanation of how “we” were going to take control “our” termite problem (no longer just “my” termite problem), I was finally able to look at my termite-infested retaining wall without stressing, without itching and without fear.

Blog written by Shankari Chandran, a parenting blogger based in Sydney. You can visit Shankari’s blog here: http://duckformation.wordpress.com

iamkatbirett
iamkatbirett

As a mother, I know how important it is to keep our loved ones safe. As an employee, I also know how important it is to protect brand reputation and image. I look forward to sharing new information, tips and solutions to remove or prevent pests to your business and home.

2 Comments

  1. David and siau Reply to David

    Well we never got to meet our ‘termite guy’. My partner and I bought a new house and upon calling our local Rentokil was told it was out of Warranty and has been years since the house had an inspection. Putting us in a bit of panic, we booked an appointment straight away and my partner took half a day off. Half an hour after the appointed time, no one showed up and we decided to call. We were call back half an hour later and was informed sorry but he went home sick!!
    Why weren’t we called when he went home sick, my partner could have stayed home!
    And why is it that we were the one calling up follow up?!
    My partner did ask if there was anything that can be done, nope she didn’t even care and said nope just book another appointment. Very very dissapointed in the crappy service! And she was surprised that we said to cancel the appointment
    Btw sorry to highjack your blog but we tried looking everywhere to voice our complain and when we call, it just transfer to the local lady.

  2. Thank you for your comment about your termite inspection. Listening to our customers is one of our top priorities and we value your feedback.

    Please could you email your address and the date the inspection was scheduled and we will investigate.

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